First, check out our frequently asked questions about the agent experience and application process. And, no calls equals no pay. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Companies across a variety of industries trust Liveops to provide virtual contact center services. The integrations looked complex. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Liveops exists to improve people's lives, and . Our Offices. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Copyright 2023 Liveops, Inc. All rights reserved. Keep in mind, the more you service, the higher your earning potential! Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Want to become a Liveops agent? This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Sound: Must have a sound card installed and be equipped with speakers or headphones. Submit an application for an available virtual contact center opportunity. Connect and protect your employees, contractors, and business partners with Identity-powered security. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Now we can focus on making sure IT is partnered with the business in everything they do.. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Assist customers with orders, questions, and returns. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops | Okta . Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Want to become a Liveops agent? McAfee and Norton were almost a tie but by far the most popular amongst agents. All rights reserved. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Our developer community is here for you. To accept cookies continue browsing as normal. Submit an application for an available virtual contact center opportunity. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Independent Contractor When I started it, my team said, Youre crazy. Read more. Your customers deserve the best at every touchpoint. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. Click herefor technical info. Work from home. But we were just relentless, and in one year we moved all of our workloads to the cloud. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Earning potential. Hard to get in contact with managers for help. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. The amount of paper eliminated alone was a huge benefit. Keep contractors happy with accurate payments on time, every time. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. TMCF is the nation's largest organization exclusively representing the Black College Community. Login. Username or Email Password. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Find Out How & Apply . Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Browse case studies, customer service tips and other helpful resources for enterprises. Support. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Status. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. We've been partnering with Liveops since 2010 for all our inbound needs. Improving Peoples Lives. Love the flexibility of the jobs, but wish training was paid. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Pros. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Some clients also pay commissions. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. You can make money teaching it online. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Public Relations e-mail (press@liveops.com) Locations. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Goodbye long commutes, rigid schedules, and busybody managers. Universal Login. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Check the Eligibility requirements and make sure were currently accepting applications in your state. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. You are paid the the talk/email minute when working so your pay for each day will vary. Autonomy. This is critical, says Huckabay. The background check requires a $24.99 processing fee paid directly to our vendor. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. The freedom of an entrepreneur. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. I wish there was some type of base pay. Avoid Recruiting Scams A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. Login. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Join Liveops Nation and experience the freedom and autonomy of being self-employed! When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Login - LiveOps Inc. Copyright 2023 Liveops, Inc. All rights reserved. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. As a lot of people in the company say: it just works. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. That syncs to Okta and then that person cannot access any applications. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Grow your home business through Liveops client network, working with the brands you know and love. Forgot your password? If you have not created a ticket yet then you would need to register or create a new ticket to begin. We use cookies to improve your experience on our website. Apr 04, 22 (Updated: Sep 19, 22) Copyright 2023 Liveops, Inc. All rights reserved. Learn more about how Liveops virtual contact center solutions can scale your business. Well learn about your business and help guide the best solutions based on your needs. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Enterprise Solutions. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Learn More. From professional services to documentation, all via the latest industry blogs, we've got you covered. Reach out to us. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Pay, Vacation time, You get to work from home. The only downside is a lot of training without pay. Forgot Password Enter the email address associated with your account. Money is amazing, but like every job there are flaws. Earning potential. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Apply now and a member of our team will work quickly to review your application and provide next steps. But what good is making your own schedule if you cant get a schedule? GM Regional Customer Care Operations, major utility. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Remember me. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Learn about Liveops Enterprise Solutions Click Here . OR Look in your activation email. Facilitating collaboration and communication with the best available solutions was another key goal. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We use cookies to improve your experience on our website. Copyright 2023 Liveops, Inc. All rights reserved. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. You can also manage cookies in your browser settings. . They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. GROW YOUR BUSINESS You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Collaboration tools are a huge part of us being successful, says Myers. No matter what industry, use case, or level of support you need, weve got you covered. Is Liveops nation legit? After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Check the Eligibility requirements and make sure were currently accepting applications in your state. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Build a thriving work-at-home business providing remote customer service for top brands. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. The sign-in URL is the web address you use in your desktop browser to access your company portal. Creatively solving problems. Best of Antivirus Software. Functionality Add this integration to enable authentication and provisioning capabilities. View our background requirements here. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Live far from an urban center? To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Find ready-to-work contractors where and when you need them. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Earning potential. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Or, if, No college? When someone leaves, they're deactivated. Liveops offers work from home in customer service and sales. Ditch the paperwork and endless manual tasks. I don't mind the extra training if they had compensation for it. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Its a huge, huge advantage for us, says Myers. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Unlimited Flex Vacation New Parent Leave Protection. Its a good company depending on the project you are on. Password Remember me Or, sign in using: Users verify their identity by . This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Login. After all, says Myers, Okta is arguably the most successful application weve ever deployed. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. Copyright 2023 Liveops, Inc. All rights reserved. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Help patients get the most out of treatment plans. process. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Keith Myers, SVP Business Technology, Live Nation. I wish there was some type of base pay. Pros. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Norton 360 with LifeLock helps keep your digital life safer. Liveops: Flexibility. This means you can choose when, where, and how often to work! It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Flexibility. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Everyone else we spoke to claimed they were cloud-based but they weren't. Remember me. Still have questions? Looks like you have Javascript turned off! Enjoy the freedom and flexibility of being your own boss. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Knowledge Base. To find out more, read our Privacy Policy and Cookie Policy. With Okta we're able to quickly deploy tools to new employees. Apply now and a member of our team will work quickly to review . Forgot password? Please enable it to improve your browsing experience. Discipline and setting expectations of yourself are key to working from home. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Innovate without compromise with Customer Identity Cloud. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Client opportunities may have additional requirements, including expanded client-specific certification. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. If there are system issues, you will not get paid. Scottsdale, AZ 85257. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Submit ticket. Login to know the status of the ticket. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. fits your experience, personality, and preferences the best? . Managing multiple systems, programs, and screens simultaneously. Health, Dental & Vision. It changed what we focus on as IT, he says. Find Out How & Apply . Username or Email Password. . I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Thats up to you. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Consider holiday gift experiences. about the agent experience and application. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Press & Media. This means you can choose when, where, and how often to work! Submit ticket. Liveops is a recognized thought leader in the virtual contact center and customer service industries. This field is for validation purposes and should be left unchanged. By Veronicas pandemic story is unfortunately all too common. (sales@liveops.com) Press & Media. Liveops SWA Array Overview This app integration supports Single Sign-On. Yes! He sees a role for Okta in all of it. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Since you are self-employed, you are in control of your profits and losses. Gift Matching It was as simple as they said, adds Myers. Have additional questions about applying? Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Okta goes so much further than other providers, Huckabay says. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. The cons are being able to work in your own home. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Be the customer care voice of top brands, providing best-in-class service. I like feeling like Im helping people all from the comfort of home. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Organizations. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Copyright 2023 Okta. Come on board! Need to plan around other commitments? Suite 390. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Take our quick quiz and well recommend our top client matches for you.

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