Here you will see an option under Our Resources titled Feedback. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. . If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. The Portal is not intended for use by anyone outside of the United States. If you tell us we can, you may change your mind at any time. This can occur when the data systems are undergoing maintenance. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. All communications between you and your provider's office are carried over a secure, encrypted connection. Let us know in writing if you change your mind. Get answers to patient FAQs and access tools that can help you on your journey. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Does the athenaPatient app have all the same functionality as my providers Patient Portal? We can share health information with a coroner, medical examiner, or funeral director when an individual dies. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Deliver quality care more easily with support that lets you focus on your patients. However, we are working on adding more features to the app soon. For your safety and security, your session is about to be logged off due to inactivity. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Indicate your contact preferences for different types of notifications. What if I'm unable to access the Patient Portal? You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. Feel prepared from day one with personalized assistance and live support. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Please. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. For the best experience when using our site, please update to the latest version. Meet the experts helping us reshape healthcare. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. We reserve the right in the future to charge a fee for the use of Patient Portal. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. For questions on those practices, please consult your healthcare provider/institution. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. It looks like you are using an outdated version of your internet browser. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. If you selected a security question when you set up your security option, the following page will appear: 1. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Please try again. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Ive logged into athenaPatient, but it says my provider isnt supported yet. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. A link to reset your Patient Portal password has been sent to. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. How do we typically use or share your health information? Where can I fill out medical forms before my appointment? All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Make a quick and easy payment online using the QuickPay Portal. To do so: Adobe Acrobat is required to view and print forms on the portal. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Urgent matters should not be dealt with via the Patient Portal. We will make sure the person has this authority and can act for you before we take any action. Were improving healthcare for physicians and patients alike. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. It is your responsibility to login to your Patient Portal account and read the messages promptly. Let us know in writing if you change your mind. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. You cannot permanently delete sent or archived messages. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You cannot permanently delete sent or archived messages. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. What if I dont remember my Patient Portal email? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). You can ask us to correct health information about you that you think is incorrect or incomplete. We secure your personal information from unauthorized access, use or disclosure. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Please click OK to continue your session. This will bring up a list of all the test results you have received. Click the desired form. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research.

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